Where can I see my credit limit?

You can see your credit limit online (log in to your account though your desktop or mobile app) and on your monthly statement.

Haven't registered to manage your account online? Register now.

 

What’s the interest rate for my opus card?

You’ll find this on your statement summary.

There’s a section called ‘Your interest rates’ which lists the rates that apply to your card.

 

Can I ask for my opus credit limit to be increased or decreased?

Yes, you can ask for your credit limit to be increased (and we will consider your request) or decreased. As a responsible lender, we monitor accounts on an on-going basis to see how you're getting on and consider what is affordable before increasing a credit limit.

There’s a section called ‘Your interest rates’ which lists the rates that apply to your card.

It's important that you make at least your contractual minimum payment on time every month and keep within your credit limit as this may affect our decision. We recommend that you make at least the Payment Requested shown on your statement each month. We need to see that an account is well managed and payments are made on time over a number of months before we can offer you a credit limit increase.

You can reduce your credit limit at any time, simply call Customer Services. You can also choose how you would like us to manage your credit limit preferences.

 

Is there anything I can do to ensure my credit limit can be increased?

It is important you make at least your contractual minimum payment on time every month and keep within your credit limit as this may affect our decision. We recommend that you make at least the Payment Requested shown in your statement each month. We need to see an account is well managed and payments are made on time over a number of months before we will consider increasing your credit limit. We also take into account how you manage accounts and other matters when considering whether you are eligible for a credit limit increase.

 

What happens if I go over my credit limit?

We will send you a text/SMS alert message if you’re getting close to your credit limit. If you go over your credit limit at any time during the month you will be charged a fee of £12. This will appear on your next statement. You will also lose any promotional rates applicable to your account at that time.

 

How often do I have to make a payment?

Each month you'll receive a statement from us showing where and when you used your opus credit card, together with the amounts you spent. You must pay at least the contractual minimum payment every month, which is an amount equal to the total of any interest, default charges plus 1% of the balance shown on your statement (minimum £5). If your balance is less than £5 then you must repay the full amount. Credit cards are suitable for short term borrowing and so you should avoid paying only the minimum monthly amount long term. You will also need to pay any arrears or over limit amount, which are due immediately.

You may see a Recommended Extra Payment appear on your statement, as part of your Payment Requested. This is an additional amount on top of your contractual minimum payment that we recommend you pay to clear your balance faster and to help ensure your account does not fall into Persistent Debt.

You can contact us to change your monthly payment date to suit your personal circumstances. This can be changed up to three times a year.

 

Where on my statement does it tell me how much I need to pay, what my credit limit is and how much credit I have available?

To check the amount you need to repay, your credit limit and how much credit you have available, please look at the summary of your account. You’ll find it on the first page of your statement or online using your Online Account Manager. It provides a quick overview of your account and shows all of these things.

If you have any questions about these, please feel free to call Customer Services.

 

What should I do if I don't receive a statement each month?

If you have a balance or have used your card, you should receive a statement every month. If you have a balance and you have not received a statement, please call Customer Services who will be able to help you. Alternatively, you can register for Online Account Manager, and we will notify you when your next statement is ready to view.

*Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.

 

Can I change the day that my payment is due?

As an opus customer, you can enjoy the benefit of changing monthly payment date to suit you. What’s more, you can change this three times per year free of charge.

*Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.

 

Can I get a copy of my last statement?

Please call Customer Services and they will be able to help you. There is an admin charge of £5 for duplicate statements. Alternatively, you can register for Online Account Manager, where you can view your last 6 months’ of statements online at any time.

*Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.

 

How often do I get statements?

You will receive your opus credit card statement monthly when you have a balance, or if there is any activity on your account.

 

Can I still make a payment even if I don't receive a statement?

If you have a balance on your account, or if there is any activity on your account, you should receive a statement each month. If you don't please call our Customer Services team on 0333 220 2691*. You must still make at least your minimum payment by the due date.

You can make payments at any point during the month even if you haven't received your statement yet. You can also make more than one payment a month. Just remember to make sure you pay at least the contractual minimum payment each month by the due date shown on your statement.

 

Do I have to pay everything I owe on my opus card each month?

Each month you’ll receive a statement from us showing where and when you used your opus credit card, together with the amount you spent. You can choose to pay from a range of options including the full outstanding balance, the Payment Requested, a Boosted Payment or the contractual minimum payment.

You should always try to pay as much as you can afford each month – this will help you clear down your balance faster and save on interest.

 

Can I pay by Direct Debit?

You can choose from various Direct Debit options including making the Payment Requested on your statement, the Boosted Payment, the full outstanding balance, the contractual minimum payment or a fixed amount. (If you set up a Direct Debit for a fixed amount and this is less than the contractual minimum payment, together with any arrears due, this amount will be collected to keep your account up to date). You can set up a Direct Debit via your Online Account Manager in the ‘Payment and Transfers’ or through Customer Services team, contact us.

*Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.

 

How long will my Direct Debit take to set up?

Setting up a Direct Debit can take up to 6 working days (not including, where relevant, the working day on which you request it). When you set up your Direct Debit we will let you know if it will be in place for your next payment due date.

 

How do I know if my Direct Debit will taken on time?

When you set your Direct Debit up we will tell you if it will be ready in time for your upcoming payment due date. If it isn’t, we will ask you for a manual payment to cover your upcoming Payment Due Date. Your Direct Debit will be ready to take a payment the following month. Please be aware, your bank may cancel a Direct Debit after 13 months of dormancy.

 

How will you communicate my Direct Debit information to me?

Once you have set up your Direct Debit we will send you an email or SMS the next working day advising that your Advance Notice document and Direct Debit guarantee can be viewed in the Online Account Manager. These documents will also give you further information on your Direct Debit set up. We will post these documents to you if you have not provided us with an email or mobile number.

 

How do additional payments affect my Direct Debit?

If you make an additional payment, three or more working days before your payment due date, your Direct Debit amount will reduce by the amount you have paid. We will send you an alert advising you if your payments have changed your direct debit amount through the month.

 

Can I change the date I pay my account?

Yes, you can change your Payment Due Date 3 times a year. The change will always be made AFTER your upcoming payment due date. If you wish to change your payment due date please call customer services.

 

How can I pay the balance on my card?

You can pay using any of the methods shown on your statement including online using Online Account Manager, using your online or telephone banking, by cheque or by phone – whichever works best for you. Or if you prefer, you can choose from various Direct Debit options including making the payment requested on your statement, a Boosted Payment, the full outstanding balance, your contractual minimum payment or a fixed amount. (If you set up a Direct Debit for a fixed amount and this is less than the contractual minimum payment, together with any arrears due, this amount will be collected to keep your account up to date). You can set up a Direct Debit via your Online Account Manager in the ‘Payments & Transfers’ section. Alternatively, you can call Customer Services on 0333 220 259. Opening hours are: Monday to Sunday 8am to 9pm.

*Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.

 

How are payments allocated against the amount I owe opus?

We charge different interest rates according to the different ways you use your opus credit card, for example the interest rate charged for cash withdrawals is different to the interest rate charged for purchases. If you don’t pay your balance in full, we will allocate payments to your balances on your statement with the highest interest rates before balances with lower interest rates. There are some exceptions to this including the way we allocate payments to any instalment or PayDown plan. For further details, please refer to the ‘How do we apply payments to different balances?’ section in your Credit Card Agreement.

 

I can't afford to make a payment this month. What should I do?

If you cannot make a payment for any reason, please call Customer Services as early as possible and we will do what we can to help.

If you are struggling with financial difficulties, you may benefit from some free and impartial advice. You can contact:

*Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0808 numbers are free. Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.

 

What happens if I don't make a payment or my payment is late?

If you don't make at least the contractual minimum payment by the payment due date, as shown on your statement, you will be charged a late payment fee of £12. We will also report the missed payment to credit reference agencies. This might make it harder and more expensive for you to get credit in the future.

Failing to keep up with your repayments will also result in any promotional offers being withdrawn and you will have to pay the standard purchase rate on these amounts.

Please remember if you can't make a payment for any reason, please call Customer Services as early as possible and we will do what we can to help.

If you are struggling with financial difficulties, you may benefit from some free and impartial advice. You can contact:

*Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0808 numbers are free. Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.

 

Do I have to get paper statements?

Not at all. Many people find it suits them better to receive electronic statements instead of paper ones.

Simply log in to your account, go to ‘Statement preferences’ and switch to e-statements.

Haven't registered to manage your account online? Register now

We’ll send you a reminder each month when your statement is ready to look at.

 

TPPs

Can I grant a third party access to my online payment account? 

Following changes to the law, from 13 January 2018 you can allow an authorised Third Party Provider (TPP) to have access to your online servicing account.   These TPPs are sometimes known as Account Information Service Providers and offer such services as the ability for you to look at all your bank and credit card accounts through one Mobile App or Website.   You can only use a TPP where you have registered for Online Account Manager. 

 

If you choose to use a TPP, please ensure you understand how their service works, such as how they access your account with us and how they will protect your data.    Please be aware that:

 

Customer Consent

Do I need to consent to you using my information to provide me with payment services?

When you enter into a credit agreement with us, you explicitly consent to us accessing, processing, and retaining any information you provide to us, for the purposes of providing payment services to you.

Please note that this does not affect any rights and obligations you or we have under the Data Protection Legislation and you may withdraw this consent by closing your account. If you do this, we will stop using your data for this purpose, but may continue to process your data for other purposes as set out in our Privacy Notice.