Using your opus card

How do I activate my opus card?

Call 0808 156 6597^*. Activation takes just a few minutes.

Please also remember to sign your new card straight away with a ballpoint pen.

*Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0808 numbers are free. Call costs from mobile companies and operators may vary so please check before calling.

 

I haven’t received the PIN for my new opus card. What should I do?

For safety, we send your PIN out separately to your card.

If you’ve received your opus card but not your PIN, and it doesn’t arrive in the next couple of days, call us on 0333 414 1077^*.

*Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.

 

I’d like to change my PIN. How can I do this?

When we sent you your PIN, we also sent you instructions about how to change it and keep it safe.

To change your PIN, go to any cash machine offering PIN services. Put in your opus card and follow the instructions.

If you change your PIN, you can use your card as normal the same day. (You don’t have to wait until the next day to use it.)

 

I’ve forgotten my PIN. What should I do?

Call us on 0333 414 1077^* and we’ll send you a reminder in the post. 

*Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.

 

I want to buy something on the internet. I've been asked for my security code. What is this?

Your security code is the last three digits that appear on the back of your card, in the top right hand corner of the panel your signature is in – often mentioned as CV2 or CVV.

Normally you’ll be asked for this number only when you’re paying for something over the telephone or on the web.  

Never give away your security code if you’re not sure who’s asking you for it. Or if the website you’re using is not secure. 

 

Can I use my card abroad?

Yes! You’ll find your opus card is accepted wherever you see the Mastercard sign – currently 36 million places worldwide.

Every time you use your card abroad you’ll be charged a foreign exchange fee. This is because your transaction is in a different currency to the sterling one.

We add this fee to the amount of your purchase. So the total amount you see on your statement will include the transaction amount, plus the foreign exchange fee for that transaction.

To find out more about the foreign exchange fee you’ll be charged click here or take a look at your card’s terms and conditions. 

 

Can I use my card to withdraw money from a cash machine?

Yes. But please note that when you withdraw cash using your card, other charges are added – from the day the cash withdrawal appears on your account. These charges include interest and fees.

For more details, click here or take a look at your card’s terms and conditions. 

There’s a daily limit of max £300. 

 

How do I make a balance transfer?

To transfer a balance follow these 3 simple steps:

• Call us on 0333 220 2669^*
• Tell us the 16 – digit number of the card/s you wish to transfer a balance from
• Tell us how much you want to transfer – we‘ll do the rest.

 

How do I make a money transfer?

It’s simple. To transfer money from your opus credit card to your personal bank account, follow these steps:

1. Call us on 0333 220 2669^*.
2. Tell us the 16-digit number of the opus card you’d like to transfer the money from.
3. Tell us where you’d like to transfer the money – we need the account number and sort code for a UK account in your name.
4. Tell us how much you’d like to transfer – we’ll do the rest.

For more information about money transfers using your opus card, please click here.

*Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.

 

What’s the difference between a money transfer and a balance transfer?

With a money transfer, you move money from your opus credit card to your bank account.

With a balance transfer, you move what you owe from another UK credit or store card to your opus credit card. The other credit or store cards cannot be provided by NewDay.

For more information about money transfers using your opus card, please click here.

 

Can I add an additional cardholder to my opus card account?

Yes, you can add someone else to your card account as long as they’re over 18. It’s free to do this and simple to arrange – just call us on 0333 414 107^*.

Don’t forget, as the primary account holder you’ll be responsible for all transactions that are made on the card. And for paying off the balance. 

*Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.

 

My opus card is about to expire. What should I do?

We'll automatically generate a new card for you four to six weeks before your card runs out. If your card is about to expire you should receive this soon. 

 

I’d like to close my opus card account. How do I do this?

Call us on 0333 414 1077^* and we’ll help you close your account. 

*Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.

 

Can I manage my opus card online?

Yes, you can check your spending, make payments and see your statements all in one place with opus Online Account Manager.

Haven't registered to manage your account online? Register now.

 

I’m moving and my address is going to change. How do I let you know?

You can call us on 0333 414 1077^*. Or you can write to:

opus customer services
PO Box 171
Sheffield
S98 1JS

Make sure you give us your new address before you move!

*Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.

 

How can I opt-out of receiving marketing communications from opus?

If you are an existing opus cardholder and you’d like to opt-out of receiving marketing from us, you can log in to your online portal and update your marketing preferences within the Account Settings section, Contact Preferences. Alternatively, you can call us on 0333 414 1077* and we can make this update for you. We will still contact you to service your account.

If you don’t have an opus card and you’d prefer not to hear from us, please call us on 0333 414 1077* and we’ll make sure that your details are removed from our database. If you’d like your details to be removed from postal mailings in general, we suggest that you register this preference with the Mailing Preference Service at www.mpsonline.org.uk We will update our systems with your preference straight away, so you will not be selected in future, but please be aware that you may receive marketing that is already in production, for a few weeks.

*Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.

 

Requesting T&Cs

Q: Can I request a copy of my terms and conditions? 

A: You can request a copy of your terms and conditions at any time whilst your account is open – to do so please contact Customer Services on 0333 414 1077^*. 

*Calls may be recorded and monitored for training and security purposes and to help us manage your account. Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.

 

Consequences of preauthorising transactions

Q: What is a preauthorised transaction? What happens if I enter into one? 

A: In certain instances (e.g. when booking a hotel or hiring a car) the transaction amount may be unknown at the point you authorise the transaction. In such cases, the retailer will seek to block funds temporarily from your account. This is what we call a preauthorised transaction – it results in the relevant amount being deducted from your available balance only (it is not however processed as a transaction). 

Please note that we will only block funds if you have authorised with the retailer the exact amount of funds that are to be blocked from your card. 

We will also release the funds once we are made aware of the actual transaction value.