To find out more about the opus card or how to manage your existing account, just get in touch.

By Phone
To report your card lost or stolen call us 24 hours a day on:
0333 414 1077
For customer enquiries or to make a payment call us on:
0333 414 1077
To activate your opus card call us 24 hours a day on:
0808 156 6597*

*This is an automated phone service and does not go through to an opus card advisor

By Post
It's normally quicker to call and speak with an opus card advisor on 0333 414 1077 however if you would like to contact us in writing by post, please do so at the following address.

opus Customer Services
PO Box 171
Sheffield
S98 1JS

Call costs
Calls to 0333 numbers will be charged at a standard national rate. Call costs from mobile companies and operators may vary so please check before calling.

Our lines are open seven days a week, 8am to 9pm Mon-Fri, 9am to 5pm Saturday, and 10am to 6pm Sunday. Calls may be recorded or monitored for training and security purposes and to help us manage your account.

Need to make a Complaint?
We are sorry if you need to make a complaint. Please contact us in one of the ways set out below so we can resolve it as soon as possible.


By phone:
To make a complaint over the phone, please call us on 0333 414 1077


By Post:
Alternatively, you can put your complaint in writing and send it to:
Complaints Department
PO Box 700
Leeds
LS99 2BD

The Financial Ombudsman Service
The Financial Ombudsman Service is an external body which plays a key role in the complaints process.

The Financial Ombudsman is an impartial and independent organisation formed to help settle individual disputes between consumers and financial services businesses without taking sides.

 

Taking a complaint to the Financial Ombudsman Service
If we have not been able to resolve your complaint to your satisfaction once we have given you our decision, you may be able to refer your complaint to the Financial Ombudsman. They will only investigate your complaint if you have already tried to resolve it with us first or if it has been more than eight weeks since you first raised your complaint with NewDay.
If you are going to the Financial Ombudsman Service because you are unhappy with the outcome, you will need to do this within six months of receiving our final response letter.
You also need to contact the Financial Ombudsman Service within six years from the event you are complaining about (or - if later - three years from when you knew, or could reasonably have known, you had cause to complain).

 

Contacting the Financial Ombudsman Service
You can contact the Financial Ombudsman Service by post:
Financial Ombudsman Service
Exchange Tower
London
E14 9SR
Email: complaint.info@financial-ombudsman.org.uk
Telephone: 0800 0 234 567
http://financial-ombudsman.org.uk


You are also able to contact the Financial Ombudsman Service via an Online Dispute Resolution (ODR) platform that has been created by the European Commission. The ODR platform will forward your complaint to the Financial Ombudsman Service. For more information about ODR please visit http://ec.europa.eu/odr


Other Bodies
Before you are entitled to go to the Financial Ombudsman Service, you may find it helpful to make use of the FLA’s conciliation scheme to resolve your complaint.
You can write to: the FLA's Conciliation and Independent Arbitration Scheme, addressed to:
The Compliance Manager
Finance & Leasing Association
Imperial House
15-19 Kingsway
London WC2B 6UN
Fax: 020 7420 9600
Email: code@fla.org.uk
http://www.fla.org.uk


We also subscribe to the Lending Code which is monitored and enforced by the Lending Standards Board.